Provide Conflict Resolution in Your Workplace
Does this sound familiar?
You want to run a solid business or org and make sure your employees are getting along and working hard. You'd like to provide a comfortable atmosphere where people enjoy coming to work and want to contribute to the company's success. Because you took great care to hire friendly people, you didn't think to offer training around workplace communication or structures to address harassment or other problems.
Despite good intentions, there were incidents in the office. With no structured support, people felt angry and isolated. Their work suffered, their team suffered. Eventually they made formal complaints, resigned, or were fired. The fallout was a toxic atmosphere, lawsuits, and a loss of a significant amount of time and resources for your business development.
That was the status quo, but you can create a new normal. Offer early, onsite conflict resolution. It saves you time, money, and helps your reputation.
Workplace conflicts can lead to formal complaints or lawsuits.
Work related conflict can start start as a disagreement between employees or an allegation of unequal treatment. As Columbia Law Professor Vivian Berger addressed in "Respect in Mediation: A Counter to Disrespect in the Workplace," perceived disrespect and demeaning treatment can start a path leading to formal complaints and lawsuits.
Non-work related issues, such as substance abuse and domestic violence, can also have an intense impact on work environments. Often a small group of employees try to manage these issues in secret to protect an employee's privacy. But when the problem becomes to large to contain, the fallout often hurts the whole department or organization.
Working in the non-profit sector can be even tougher.
Non-profit employees battle on behalf of people with limited access to resources and power. This fight is necessary, but exhausting. What's more, battles are sometimes fought on multiple fronts; on the front lines and within the organization. With high stakes and diminishing emotional resources, common issues between staff can fester as tensions rise.
And second-hand trauma has greater repercussions than we'd like to admit.
Mediation and Conflict Coaching services can help diffuse disputes and increase morale.
Direct costs include lawsuits and legal fees.
Productivity costs include the value of the loss of time and energy for the individuals involved and the orbit of employees in their support system.
Health care costs are also a concern. Emotionally stressed employees are more likely to get sick and take more time off.
Low morale leads to greater attrition. Continuity costs are the costs associated with hiring replacements and the loss of ongoing relationships and social capital that the employee created.
FLP Your Workplace Culture, Provide Conflict Resolution for Your Staff
We Can Help With These Common Workplace Issues:
- Workplace Bullying
- Allegations of Racial, Sexual, or LGBT Slurs
- Team Dysfunction
- Poor Conflict Communication Skills
- Allegations of Racial, Gender, Disability or LGBT Bias
- And We Can Help an Employee Figure Out a Personal Issue That's Effecting Their Work Performance
- Regular, scheduled onsite services, including Team facilitations, Mediation and Conflict Coaching.
Scheduled offsite services at my office near Wall Street.
- Quick response, Emergency sessions for urgent matters.
- Workplace presentations:
- Communication techniques to facilitate better dialogue between employees.
- Conflict management techniques to maximize effective interactions with your client population.