Conflict Resolution Training for Businesses and Non-Profits.
Training sessions include:
Basic Conflict Skills Training Part 1 (1 hour): A framework for how to think about conflict with brief introduction to conflict de-escalation tools.
Basic Conflict Skills Training Part 2 (1 hour): A review of part 1, followed by a group exercise geared towards understanding different approaches to conflict.
Basic Conflict De-Escalation Skills Training (3.5 hours): Discussions include contextualizing conflict, identifying and addressing a person's true "interest" or motivation, understanding different approaches to conflict, basic conflict de-escalation tools, and small group role plays.