A Workplace Conflict Tip: The angry email

When you receive an angry or hurtful email from a co-worker, don't fire off a response right away. Slow down and give yourself time to reflect on WHY it was upsetting. You need to have an idea of WHY so that you better identify which results will help you feel better. Then think through how to re-frame the discussion to get you there.

Try these steps:

1. Get up from your desk, go get some tea or hot cocoa.

2. When you get back, write a response and save it as a draft.

3. An hour later, re-read the draft and edit to move the discussion in a productive direction.

4. Send the response and give yourself a break from email for a few minutes.

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